Looking to track your order? Once we submit your package to the shipping carrier, we'll email you the tracking number.
Depending on the product ordered, the e-mail can take up to 5 business days to be sent. Once you receive the email, follow these steps to easily check on your delivery status.
1. Visit the website: https://global.cainiao.com
2. Enter Your Tracking Code in the white area, provided in the Shipping Confirmation Email.
3. Click the red “Track” Button
Things to keep in mind:
Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed. – Your order has been shipped out and is in transit to the local post office. Tracking should updating within a few business days.
Depending on the destination, the order may take 12 to 30 business days to be delivered.
Have any questions? Please view our FAQ
For any further assistance, don’t hesitate to e-mail us at firstname.lastname@example.org and we’ll be more than happy to assist you.
Happy shopping and keep spreading love!